1. Eligibility for Refunds

     

      • Unused Keys: Refundable within 7 days of purchase if the key has not been activated or revealed.

      • Invalid/Defective Keys: Eligible for a free replacement or full refund (verified by our team within 48 hours).

      • Non-Refundable:

           

            • Keys marked as “Used” or “Activated” (per developer/licensor policies).

            • Orders older than 7 days (except for invalid keys, which are covered under our Guarantee).

      2. How to Request a Refund

         

          1. Contact support via:

               

                • Email: support@digitaleproducts.shop

                • WhatsApp: +19294311918

            1. Provide:

                 

                  • Order number.

                  • Proof of issue (e.g., screenshot of activation error).

              1. We’ll respond within 24–48 hours with next steps.

            3. Refund Process

               

                • Approved Refunds: Processed within 3–10 business days, depending on your payment method.

                     

                      • Credit/debit cards: 3–5 days.

                      • PayPal: 1–3 days.

                      • Cryptocurrency: Case-by-case (equivalent value refunded).

                  • Refund Method: Issued to the original payment source.

                4. Exceptions

                   

                    • Fraudulent Claims: If we detect abuse (e.g., false “invalid key” claims), refunds will be denied and accounts suspended.

                    • Bulk Orders: Refunds for 10+ keys require prior approval.

                  5. Our Guarantee

                  All keys are 100% genuine at purchase. If a key is invalid due to our error, we’ll:

                     

                      1. Replace it immediately or

                      1. Refund you in full—no questions asked.

                    6. Contact Us

                    For disputes or urgent issues:

                       

                        • Email: support@digitaleproducts.shop (faster response)