returns & refunds
DIGITAL PRODUCTS strives to provide our customers with superior assistance in regards to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30 day product guarantee. Within 30 days of delivery, DIGITAL PRODUCTS will refund the full amount, minus the cost of shipping on new, unopened items. You must obtain authorization before returning any product by contacting us by email at [email protected]
DIGITAL PRODUCTS will pay the return shipping for the incorrect or defective item in the event of a DIGITAL PRODUCTS shipping error. Customers shall expect to receive their refund within 2-4 weeks. This time frame estimate includes the shipping transit time back to our company location, an authorization check and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, DIGITAL PRODUCTS will pay the return shipping price for the incorrect item and ship the correct item out to the customer using upgraded shipping. All subscriptions require a 30 day notice of cancellation and are non refundable.
Electronic Delivery – DIGITAL PRODUCTS will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, DIGITAL PRODUCTS will refund the purchase price of the product to the original method of payment..